How do I cancel my subscription?

Cancelling is quick and easy. Just log in, click MY PURCHASES, click CANCEL, click CONFIRM. Be sure to cancel 3 working days before, not on, the due renewal date because payments go through in the early hours of the morning! If you are using a phone please view in LANDSCAPE to access the CANCEL button!

Can I access E-MusicMaestro on my phone or tablet?

Yes - you can access E-MusicMaestro anywhere you have internet. E-MusicMaestro is compatible with virtually all iOS and Android phones and tablets, eg iPhone and Galaxy, as well as PC and Mac desktop and laptop computers.

How can I update my Worldpay card details?

To be honest, updating your details in Worldpay is a tedious operation! If your subscription HAS NOT EXPIRED, the simplest option is to log into E-MusicMaestro and cancel your current subscription, then take out a new one using your new card.  If you use the same login details as before, your statistics will be saved but, if you would like to archive them before you begin again, please go to My Statistics then click on the box-with-arrow. If your subscription HAS EXPIRED, again the easiest option is to just take out a new one - if you do this please DO NOT also go to Worldpay to update your card for the previous subscription, otherwise you will re-activate that payment account and end up making duplicate payments! If you really want to negotiate Worldpay (good luck!), please follow these instructions: If your E-MusicMaestro subscription HAS NOT EXPIRED, go to https://futurepay.worldpay.com/fp/jsp/common/login_shopper.jsp  and log in using your Worldpay eight-figure ID number and your Worldpay password, both sent to you when you first subscribed (different from the ones you use for logging into E-MusicMaestro). After logging in, Click on your ID number then Click on Change Payment Details. If your E-MusicMaestro subscription HAS ALREADY EXPIRED please do not update your card details - instead use the same link to CANCEL the Worldpay account associated with it and then go back to E-MusicMaestro to take out a new subscription. Please be aware that Worldpay is owned by FIS so don't be alarmed when you see that you have been directed to the FIS!

Is E-MusicMaestro suitable for Trinity and ABRSM exam preparation?

E-MusicMaestro resources were approved by Trinity College London as far back as 2014 and Trinity recommends E-MusicMaestro Aural Test Training to teachers, in the January 2017 newsletter. http://trinitycollegenews.co.uk/SCV-4P88G-224QUM9O1B/cr.aspx E-MusicMaestro sight reading pieces were specially composed to cover everything an exam candidate could possibly encounter at Grades 1, 2 or 3 across ABRSM, Trinity and AMEB piano exams. E-MusicMaestro scales backing tracks and instructional videos cover appropriate scales, broken chords and arpeggios for Trinity and ABRSM exams.

Are you connected with ABRSM or Trinity?

E-MusicMaestro Aural Test Training is recommended by Trinity College London as part of exam preparation. E-MusicMaestro has no commercial connection with Trinity College London or with ABRSM. Any opinions expressed on the E-MusicMaestro website are given from an independent professional perspective and do not in any way represent the opinion of any examining board. Any reference to 'ABRSM' or 'Trinity' is solely for the purpose of identifying the relevant level of practical examination to which our material may relate. E-MusicMaestro is the author of all original materials on this website and makes links available to resources and information already within the public domain. The creative original contents of this website are copyrighted by E‑MusicMaestro.

How many Aural Test Training practice tests are there?

ABRSM: Examples are divided into A, B, C and D tests, as appropriate to the grade. Each grade contains a total of 125 - 225 practice test elements. The number of examples is not standardised; the number of tests depends on what we feel is sufficient to be effective for each element at each grade. TRINITY Grades 1 - 5: an average of 50 complete tests per grade, each containing 4 individual elements - the earlier the grade the more examples ranging from 90 at Initial to 20 at Grade 5. Grades 6 - 8: on average 25 complete test units, each containing 4 individual elements. For best results: we advise doing one or two examples each day; cramming a lot of examples into one practice session is not as effective. Begin working at least one grade lower than the one you are studying.

Is E-MusicMaestro a secure site?

Yes! We do not store card details on our website database; we use Worldpay secure payment gateway. If you go to the payment page you will see that this is https://secure.worldpay.com/wcc/purchase, the 'https' indicating that this is a secure site. All passwords entered by customers are encrypted for extra security. We have a track record of ZERO breaches of security. We need you to enter correct details when you subscribe to ensure that your bank allows the payment to go through. We email you to let you know every time a payment is made so you can avoid subscribing for longer than you want to, so please give your correct email address. We never, ever share your details.

I forgot to cancel! Can I get a refund?

If you forgot to cancel we are sympathetic and may, as a gesture of goodwill, offer a refund for an unused month. First please cancel your subscription via our website (log in and click on My Purchases), then contact us. Please do not apply via your credit card or bank because they are NOT able to cancel your subscription for you.

Technical enquiry / can't hear the sound files?

E-MusicMaestro resources are available in all countries worldwide and are compatible with desktop computers, laptops, tablets and smartphones (such as iPhone and Android). If you have any difficulty viewing videos or hearing sound files please switch to using Chrome or Firefox - both browsers are free, safe and highly recommended for the best experience. If you still experience difficulties, please contact us - we will need to know the device, operating system and browser you are using in order to advise you.

Why can't I log in?

You may have entered an incorrect password or an incorrect email address (not the one you gave when you subscribed). The password you chose when you subscribed is the one to use, not the Worldpay password that was sent to you in case you need to change your card details. Login details are case sensitive so please take care with capital / lower case letters. If you tried to reset your password but didn't receive and email, please check your spam folder. If nothing works - please contact us!

Why didn't the password reset work?

If you clicked on the 'Forgotten Your Password?' link and did not receive a reset email, please check your Spam folder. Unfortunately, hotmail email addresses frequently block reset emails so we advise subscribers to use an alternative email address if possible.

Do you use voice recognition?

We considered the voice recognition option seriously but we made a firm decision to base the sight singing and clapping elements of our aural training programme on self-assessment, which is regarded by teachers and confirmed by research as a very powerful learning tool. We decided not to use voice recognition because we feel that it is an unmusical option, which itemises faults but fails to develop a musical response. Voice recognition is a cheap option in terms of software but it points out minute errors in intonation and timing that could give the student a false impression that their answer was seriously inaccurate. Sung responses are less definitive in accuracy than, for instance, stating the time signature or naming a cadence just as, in a real musical performance, timing should not be computer-like, but should show slight flexibility according to the musical phrasing. Even more importantly, we know (because we are examiners) that credit is given in a real exam for a partially accurate response.

Is there an E-MusicMaestro Aural Test Training app?

Because Aural Test Training contains a huge number of high definition sound files and videos, there is too much valuable information to be presented, in full, in an app. Rather that produce a 'lite' version of our resource, we prefer users to gain the full value of the complete programme. An app is, in fact, unnecessary since Aural Test training is compatible with all reasonably up to date phones as well as with computers and tablets.

Can I subscribe for just a month?

Yes it is possible to subscribe for one month - just cancel your subscription the day after first subscribing. Cancelling ensures that no further payments will be made. Your subscription will expire as from the next due payment date, so you will be able to continue using your resource for a complete month until then. When you want to use E-MusicMaestro again, just log in and go to My Aural Test Training to subscribe to a new package.


For enquiries relating to ISSUES NOT COVERED in the FAQS, please use this contact form.

Can I do the tests more than once?

We advise subscribers to go through the examples more than once, even when they have got the answers right because, just like in a real exam, it is possible to guess some of the answers correctly. For this reason, our examples are presented in random order and, when all have been completed, they appear again in random order. The subscriber may do the tests as often as they wish, with no limit.

How can I change my email address or password?

Please log in as usual, go to 'My Account Settings', enter your new email address and/or password and click 'Update account'.

Why was my payment refused?

For your security, when you try to make a payment, your bank checks you have entered details that match the registered cardholder. If you do not give your correct name, address and postcode your card may be declined. If a recurring payment was refused this is most likely because your card has expired. If your E-MusicMaestro subscription HAS NOT YET EXPIRED, the simplest option is to log into E-MusicMaestro and cancel your current subscription, then take out a new one using your new card.  If you use the same login details as before, your statistics will be saved but, if you would like to archive them before you begin again, please go to My Statistics then click on the box-with-arrow. If your E-MjusicMaestro subscription HAS EXPIRED, again the easiest option is to just take out a new one - if you do this please DO NOT also go to Worldpay to update your card for the previous subscription, otherwise you will re-activate that payment account and end up making duplicate payments!

What can I do if the same few tests start repeating after a while?

This may happen if you have attempted all the tests at that grade because the system eventually prioritises asking you, again, the ones you got wrong. Please reset your statistics and begin again by going to MY STATISTICS & PROGRESS and clicking the 'box with arrow' icon. This clears your stats only within E-MusicMaestro so you MUST please CLEAR YOUR BROWSER history and cache, or alternatively log in using a different browser - we recommend Firefox.

Where can I buy an E-MusicMaestro Learn to Sight Read book?

You can buy an E-MusicMaestro Learn to Sight Read book here: https://www.e-musicmaestro.com/products

What is the E-MusicMaestro GDPR policy?

General Data Protection Regulation We use a secure payment gateway, Worldpay to collect payments, which means that we do not store any card information in our database. For customer security, for being sure we have identified the correct account in case of enquiries, and to ensure that your payment goes through when checked by your bank we need you to enter your correct email address, name and home address, including postcode when you subscribe. A phone number is useful but optional. Please subscribe on behalf of your children if they are under the age of 16 years; they should not complete the registration process themselves. If you are subscribing on behalf of a child, you can personalise their login, if you wish, after you have completed the initial subscription process by going to My Account Settings and entering your child's name as the user. We never, ever share your data and we are fully compliant with the Payment Card Industry Data Security Standard.

Eek - I bought the wrong package! What can I do?

Don't worry if you accidentally bought the wrong package - please get in touch straight away without using it. We will cancel it and refund your payment so that you can buy the one you really wanted.

How do I reset my Worldpay password?

Please use the Contact Us form to ask us to send you a Worldpay reset email. Alternatively, if you know your eight-figure payment ID number you can go to this link to retrieve your Worldpay username and password: https://futurepay.worldpay.com/fp/public/futurepay/reminder.html

Why didn't I didn't receive a password reset email?

Problems sometimes arise with Hotmail / Outlook email users. If you don’t receive an email that you expected, please go to your Junk/Spam Folder (often not visible on mobile phone email). Open the email. Press the 3 dots at the top right corner of the message. Select ‘Add to Contacts List' or 'Add to Safe Senders List’. You might also need to press ‘OK’. This will move the message to your inbox. Going forward, messages from us should come into your inbox, not your Junk folder.

After I've cancelled, when does my subscription stop working?

Because payments are made in advance, you get a full month's use after making any payment even if you cancel your subscription in between payment dates. Your access is not cancelled when you cancel; it is cancelled when your paid-for month has expired. This works for the duration of your subscription.

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