Legal Information

E-MusicMaestro is a trading name of Arts Enterprise Limited, a company registered in England, registered number 06997126, registered office Arts Enterprise Limited, Wallace Lane, Forton, Lancs PR3 0BB. 

We can be contacted at: mail@e-musicmaestro.com   or on +441524793042.

Please note that the phone is not continuously manned and that your enquiry will be dealt with more promptly by email. We aim to respond to enquiries within 24 hours, Monday - Friday.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to Arts Enterprise Limited or are licensed to us to use. Materials include, but are not limited to, the content, design, layout, look, appearance, graphics, sound files, videos and documents on the website.

We respect the rights of composers and performers by ensuring that we are fully compliant with PRS licencing for the purpose of streaming music and supplying downloads. Where music scores are displayed on our website they relate legally either to our own, original, composed material or to music publications within the public domain.

Whilst E-MusicMaestro resources have been formulated to help prepare users for music examinations and have been found to be effective, we cannot, of course, guarantee marks in any examinations as a result of using this service.

We do not guarantee the retention of or access to any user generated data. Aural Test Training analytics data from cancelled or expired subscriptions will be deleted for maintenance purposes.

Payment for E-MusicMaestro resources is either by monthly subscription or by a prepaid, single payment. It is the responsibility of the user to ensure that they choose their intended payment option and that they purchase the correct products.

Monthly Subscription to E-MusicMaestro resources will be renewed by an automatic payment every month until the subscription is cancelled by the user. Subscribers will be given 90 days' notice of any changes to subscription rates. 

We make every possible effort to ensure that subscribers know they are being charged monthly by sending payment notification emails each time a payment is made (something very few other companies do). Payment notification emails serve to remind customers that they have agreed to recurring card transactions, to reassure them that their subscription is still valid and to make them aware of the date they have been charged so that they are able to cancel the subscription when it is no longer needed, without continuing to make unwanted, further payments.

Monthly Subscribers may cancel their subscriptions at any time following initial payment with no obligation and no further charges. It is the subscription account holder's responsibility to cancel the subscription in good time for the transaction to be effected before the next payment becomes due - please allow three working days. 

If you are not happy with a product you have seven days in which to apply for a refund.

Monthly Subscription refunds (excluding the seven day refund period) are at the discretion of E-MusicMaestro. Should you feel that you are due to a refund, please contact us at mail@e-musicmaestro.com giving a full explanation, your email address and account ID number.

For your security, we do not store customers' card details on our website. Your payment will be collected by Worldpay, our payment provider. Your card details will be encrypted so that they are never visible to any person. When you make a payment you will automatically create a Worldpay account over which you retain full control.

We may use ‘cookies’ to identify you when you visit the Sites to confirm that you are logged in and to track visitor numbers, facilitate the functionality of the website and build up a demographic profile. A cookie is a small collection of data sent by a web server to a web browser, which lets the server to collect information back from the browser.

We take your privacy seriously and we will not share your details with any third party. Contact and other details you supply as part of the registration process will be used by us to authenticate your identity, deal with your inquiries and requests and to provide you with our services (including to process your orders and administer your account).

We hope that you will choose to opt into receiving occasional E-MusicMaestro news and updates, but you may unsubscribe from our mailing list at any time.

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